Privacy Policy – 365huat

1. Introduction

This Privacy Policy ("Policy") is issued by 365huat ("the Platform", "we", "us", "our") and applies to all personal data collected, processed, and stored in connection with your use of the 365huat website at 365huat.one, including its live casino, slots, sportsbook, lucky dice, arcade, and all associated promotional and account management services.

365huat is committed to protecting the privacy of all players who interact with the platform, particularly our Malaysian player base — from Kuala Lumpur and Penang to Johor Bahru, Petaling Jaya, Ipoh, and beyond. We recognise that the personal data you provide to us is shared in trust, and we take our obligations to handle that data responsibly with the utmost seriousness.

By accessing 365huat and creating a player account, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not use the 365huat platform.

This Policy should be read in conjunction with the 365huat Terms & Conditions. Definitions used in the Terms & Conditions carry the same meaning in this Policy unless otherwise stated.

2. Personal Data We Collect

365huat collects personal data from players through several channels — directly from you during registration and account use, automatically through your interactions with the platform, and in limited circumstances from verified third-party sources. The categories of personal data we collect include:

Registration and Account Data:

• Full legal name
• Date of birth (used to verify the mandatory 21+ age requirement)
• Malaysian mobile number (in +60 format)
• Username chosen by you at registration
• Encrypted password (we do not store your password in plaintext)
• Preferred language and currency settings

Identity Verification Data:

• Copy of Malaysian National Identity Card (MyKad) or valid passport, submitted for age and identity verification purposes
• Selfie or live photograph where required by our Know Your Customer (KYC) verification process

Financial Data:

• Deposit and withdrawal transaction records including amounts, dates, and payment methods used (e.g., Touch n Go eWallet, Boost, GrabPay, DuitNow, FPX, CIMB, Maybank)
• Wallet balance history and bonus account records
• Cryptocurrency wallet addresses where applicable (USDT TRC20)

Gaming Activity Data:

• Game session records including games played, bets placed, outcomes, and timestamps across all 365huat categories (casino, slots, sportsbook, lucky dice, arcade)
• Bet slips, wager amounts, and payout records

Technical and Device Data:

• IP address and approximate geographic location at time of login
• Device type, operating system, and browser version
• Session duration, page navigation paths, and platform interaction logs
• Cookie identifiers and session tokens

Communication Data:

• Records of live chat conversations, email correspondence, and support ticket interactions with the 365huat customer support team
• Feedback and survey responses submitted voluntarily

3. How We Use Your Personal Data

365huat uses the personal data it collects for the following purposes:

• Account creation and management: To register your 365huat account, authenticate your identity at login, and maintain your account records throughout your relationship with the platform.
• Age and identity verification: To confirm that all registered players are 21 years of age or above, in compliance with international gaming authority requirements applicable to 365huat's operation.
• Payment processing: To facilitate deposits to and withdrawals from your 365huat wallet, and to maintain accurate financial records of all transactions.
• Gaming service delivery: To provide access to live casino, slots, sportsbook, lucky dice, arcade, and all other gaming products on the 365huat platform.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide 24/7 support to 365huat players.
• Regulatory compliance: To comply with anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming obligations applicable to online gaming platforms.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, collusion, and other prohibited conduct as defined in the 365huat Terms & Conditions.
• Responsible gaming monitoring: To identify patterns of gaming behaviour that may indicate problem gambling and, where appropriate, to trigger responsible gaming interventions in accordance with 365huat's responsible gaming framework.
• Personalisation and promotions: To tailor promotional offers, bonus recommendations, and platform communications to your gaming preferences and account history, where you have not opted out of marketing communications.
• Platform improvement: To analyse platform usage patterns, identify technical issues, and improve the overall 365huat player experience across all device types.

4. Legal Basis for Processing

365huat processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, financial data, and gaming activity data is necessary to perform the contract between you and 365huat (the Terms & Conditions you accept upon registration). Without this processing, 365huat cannot deliver its services to you.
• Legal obligation: 365huat is required by applicable gaming regulations and financial crime prevention laws to collect and retain certain categories of personal data, including identity verification documents and transaction records.
• Legitimate interests: 365huat processes certain technical and behavioural data on the basis of its legitimate interests in maintaining platform security, preventing fraud, ensuring responsible gaming standards, and improving its services. 365huat will not rely on legitimate interests where those interests are overridden by your fundamental rights and freedoms.
• Consent: Where 365huat processes your data for marketing and promotional communications, it does so on the basis of your explicit consent, which may be withdrawn at any time by contacting 365huat support or updating your account preferences.

5. Data Sharing & Disclosure

365huat does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data may be shared in the following limited and specific circumstances:

• Gaming software providers: 365huat shares necessary session and account data with its certified third-party game providers (live casino, slots, sports data feeds) solely for the purpose of delivering the gaming services you access through 365huat. These providers operate under strict data processing agreements.
• Payment processors: Financial transaction data is shared with payment service providers — including Touch n Go, Boost, GrabPay, DuitNow, FPX network banks, and cryptocurrency processors — as required to execute your deposits and withdrawals.
• Identity verification services: KYC and age verification data may be processed by our trusted third-party verification partners who are contractually bound to handle your data in accordance with this Policy.
• Regulatory and law enforcement authorities: 365huat may be required to disclose personal data to gaming regulators, financial intelligence units, or law enforcement agencies where obligated to do so by applicable law, court order, or regulatory direction. 365huat will notify you of such disclosures where legally permitted to do so.
• Fraud prevention networks: Where fraud or criminal activity is suspected, 365huat may share relevant data with industry fraud prevention services or other gaming operators to prevent further harm.
• Corporate transactions: In the event of a merger, acquisition, or business restructuring involving 365huat, your personal data may be transferred to the acquiring entity, subject to the same privacy protections as described in this Policy.

All third-party recipients of 365huat player data are contractually required to process that data solely for the specified purposes and to maintain appropriate technical and organisational security measures at all times.

6. Cookies & Tracking Technologies

365huat uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device by your browser that allow 365huat to recognise your session, remember your preferences, and ensure the platform functions correctly.

The types of cookies used by 365huat include:

• Strictly necessary cookies: These cookies are essential for the 365huat platform to function. They maintain your login session, security tokens, and wallet state. The platform cannot operate without them and they cannot be disabled.
• Functional cookies: These cookies remember your preferences — such as your preferred game category, language, and interface settings — so that you do not need to configure them on every visit.
• Analytics cookies: These cookies collect anonymised information about how you interact with the 365huat platform — which pages you visit, how long you spend on them, and what actions you take. This data is used solely to improve the platform and is not linked to your personal identity.

365huat does not use third-party advertising cookies or cookies that build cross-site behavioural profiles for external advertisers. By continuing to use 365huat after being notified of our cookie use, you consent to our use of cookies as described above. You may manage or disable non-essential cookies through your browser settings, though this may affect certain platform functionality.

7. Data Retention

365huat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.

• Active accounts: Personal data associated with active 365huat player accounts is retained for the duration of the account's active status.
• Closed accounts: Upon account closure, 365huat is required by applicable gaming regulations and anti-money laundering law to retain identity verification documents, transaction records, and gaming activity logs for a minimum period of five (5) years from the date of closure.
• Responsible gaming records: Records of self-exclusion requests, deposit limit settings, and cool-off period activations are retained for the duration of the exclusion period and for a minimum of two (2) years thereafter to ensure that re-registration by excluded players is properly screened.
• Customer support communications: Records of live chat, email, and support ticket interactions are retained for a minimum of three (3) years to facilitate dispute resolution and regulatory audits.

When personal data is no longer required for its stated retention purpose, 365huat will securely delete or anonymise it in accordance with its internal data disposal procedures.

8. Data Security

365huat implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• All data transmissions between your device and the 365huat platform are encrypted using 256-bit SSL/TLS encryption — the same standard used by major Malaysian banking apps including Maybank2u and CIMB Clicks.
• Personal data stored on 365huat servers is encrypted at rest using AES-256 encryption.
• Player passwords are hashed using industry-standard algorithms before storage. 365huat staff cannot view, access, or retrieve your plaintext password.
• Access to personal data within 365huat's internal systems is restricted on a strict need-to-know basis, with role-based access controls enforced across all internal teams.
• 365huat maintains active monitoring systems for intrusion detection, anomalous login behaviour, and potential data breaches, with incident response procedures that include player notification as required by law.
• Regular security audits and penetration testing are conducted on the 365huat platform by qualified third-party security professionals.

While 365huat takes all reasonable precautions to protect your data, no digital system is entirely immune to risk. Players are strongly encouraged to use unique, strong passwords for their 365huat accounts and to enable two-factor authentication via OTP to their registered Malaysian mobile number.

9. Your Data Rights

As a 365huat player, you have the following rights with respect to your personal data, subject to applicable legal limitations:

• Right of access: You may request a copy of the personal data 365huat holds about you at any time. We will provide this information within a reasonable timeframe upon verified request.
• Right to rectification: If any personal data 365huat holds about you is inaccurate or incomplete, you have the right to request its correction. You may update certain account details directly from your 365huat account settings page.
• Right to erasure: You may request the deletion of your personal data. Please note that certain categories of data — including financial transaction records and identity verification documents — must be retained by 365huat for statutory periods and cannot be deleted on request.
• Right to restrict processing: You may request that 365huat restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to 365huat, which can be transferred to another service provider where technically feasible.
• Right to withdraw consent: Where 365huat processes your data based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
• Right to object: You may object to the processing of your personal data where 365huat relies on legitimate interests as the legal basis for processing, unless 365huat can demonstrate compelling legitimate grounds that override your rights.

To exercise any of the above rights, please contact the 365huat support team. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days, subject to identity verification and any applicable legal obligations.

10. Children & Age Restriction

365huat's platform and services are strictly intended for adults aged 21 years and above. 365huat does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If 365huat discovers or has reasonable grounds to believe that a registered player is under the age of 21, it will immediately suspend the player's account, delete all associated personal data as required, and void any gameplay or transactions conducted on that account in accordance with the Terms & Conditions.

If you believe that a minor has created a 365huat account or provided personal data to 365huat without authorisation, please contact us immediately at [email protected] so that appropriate action can be taken without delay.

11. Third-Party Links & Integrations

The 365huat platform may contain references to or integrations with third-party services — including licensed game providers, payment processors, and analytics tools. While 365huat carefully selects its service partners, it does not control the privacy practices of third-party entities and is not responsible for their privacy policies or data handling procedures.

Where 365huat shares your data with third-party service providers as described in Section 5 of this Policy, those providers are contractually bound to process your data only for the specific purposes authorised by 365huat and in accordance with applicable data protection law.

365huat does not link to or embed third-party advertising networks or social media trackers on its platform. Your interaction with 365huat does not generate advertising profiles with external platforms.

12. Policy Updates

365huat reserves the right to update, amend, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, platform services, or industry best practices. The date of the most recent update is displayed at the top of this page.

Where changes to this Policy are material — meaning they significantly affect how 365huat collects, uses, or shares your personal data — 365huat will endeavour to notify registered players via their registered mobile number or through a prominent notice on the 365huat platform prior to the changes taking effect.

Your continued use of 365huat following notification of changes to this Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using 365huat and may close your account in accordance with the procedures described in the Terms & Conditions.

13. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or 365huat's handling of your personal data, please contact the 365huat support and data team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the support chat feature on the 365huat platform (accessible after logging in to your account).
• Subject Line for Data Requests: Please include "Privacy / Data Request" in the subject of your email to ensure your enquiry is directed to the appropriate team promptly.

For matters relating to account terms, bonuses, or responsible gaming, please refer to the Terms & Conditions and Responsible Gaming pages respectively.

365huat is committed to resolving all privacy-related enquiries in a timely, transparent, and fair manner. Player trust is the foundation of everything we do — and that commitment extends fully to how we handle your personal data on the 365huat platform.